Air Force Loadmaster

United States Air Force

• Combat Loadmaster
• McGuire Air Force Base, NJ Dec ’89 to Mar ‘96
• *Active duty as Combat Aircrew during Desert Sheild, Desert Storm,Desert Calm, and as advisor to The Wing Commander on matters of Quality Improvement
• * Circumnavigated the Earth supporting missions in pursuit of United States' interests in wartime strategic/tactical/humanitarian objectives
• *Incentives for hiring combat veterans: Veteran's Adminisration - Contact the VA's counselor Cortney Wilson by the following methods:
• -- Cortney.Wilson4@va.gov for elgibility requirements

Instructional Consultant

United States Air Force

• Academic Instructor & Course Developer
• McGuire Air Force Base, NJ Dec ’89 to Mar ‘96
• * Educated 12,000 military and civilian employees on the Air Force's implementation of customer-driven philosophy of quality as an entity.
• *Incentives for hiring combat veterans: Veteran's Adminisration - Contact the VA's counselor Cortney Wilson by the following methods:
• -- Cortney.Wilson4@va.gov for elgibility requirements

Hospitality Operations

• Colonial Williamsburg Company
• Williamsburg, VA
• Sep ’07 to Aug ‘08
• Beverage Manager

• *Responsible for on and offsite beverage operations in two full service hotel conference centers and banquet facilities
• *Developed spreadsheet-based, full-scale, high-volume inventory management and organizational structure
• *Address business rules
• *Banquet and Service logistics
• *Established and deployed the department’s first aligned strategic business plan, complete with identifiable, measurable, and achievable short- and long-term goals and objectives
• *Revamped pricing structures, distribution, and logistics detail and infrastructure
• *Defined staffing requirements including position descriptions and workload considerations, employee training, company-wide beverage department regimens
• *Functional action plans detailing work processes through flow diagrams and narrative formats, and infrastructure requirements needed to achieve strategic goals

• Frankie Rowlands
  
• Roanoke, VA
• Front of House Captain
• Jun '06 - July '07

• *Lead role in team tableside service in prime chophouse

• Paradox
  
• Roanoke, VA 24018
• Apr '04 - Jun '06

• *General Restaurant Management

• Food Service Solutions
• Altoona, PA
• Apr ’00 to Dec ‘01
• National Sales

• Software development company; Point-of-Sale(POS)/FDA compliance software development integrating biometric technology for K-12 school lunch programs

• *Conducted market study groups to determine product acceptance and proof-of-concept
• *Participated in user- and bench-testing on approved hardware platforms, secure wired and wireless networks, vetting each task represented as user-facing functionality
• *Answered comprehensive Requests for Proposals (RFPs) released by school districts, presenting and demonstrating the systems’ features and functionality and bidding on enterprise-level installations in highly-qualified candidate districts.
• *Privileged by Congressman Andrews of NJ to present product concepts to a large audience of press and FDA stakeholders as a potential technology to slow Supplemental Nutrition Assistance Program (SNAP) fraudulence

• Value-added reseller and configurer of Aloha Point-of-Sale systems


• *Network configuration
• *Database population
• *Hardware and peripherals
• *Client training
• *Mainenance

• King's Creek Country Club
• Rehoboth Beach, DE
• Aug '98 to Apr '99
• Food and Beverage Assistant Manager

• *Key employee in food & beverage recovery
• *Key POS operator
• *Database population
• *Banquet and Service logistics
• *Cost-of-Sale metrics
• *Mainenance
• *Event Planning

• Boardwalk Plaza Hotel
• Rehoboth Beach, DE
• Mar '97 to Jul '98
• Food/Beverage/Desk Floater

• *Multi-disciplined position, serving across departmental lines to meet strategic goals and objectives
• *Well-rounded front of house operator
• *Superior line cook
• *Banquet and Service logistics
• *Desk/Night Auditor

• *Coffeehouse Operations Training Development
• *Coffee Roasting Intern
• * Market study to expand to North Carolina

The Web Tool-kit

• ECPI University – Bachelor of Computer Information Sciences, Web Development
• 3.2 GPA
• *Affiliation: Software Development Club
• --Concept to completion, led software development team to produce desktop enterprise application using:
• --Java, Java Swing components extending JFrames and JPanels through Eclipse, and MySQL database
• --Focused on conference center operations
• *Application of concepts in Web Interface Design including Search Engine Optimization, W3C’s WCAG 2.0, and HTML DOM implementations, Database Design & Implementation using MySQL and Oracle, Data Structures and Abstraction, and Systems Design & Analysis, as well as a working knowledge of REST web architecture
• *Object-Oriented Programming including strong working knowledge of C++, C#, and Java, implementing cross-platform interoperability
• *Annunciates responsive browser-based sites and applications in HTML5, CSS3, JQuery, and PHP integrating MySQL databases, as well as custom theme development for content and learning management systems including Wordpress, Moodle, Drupal, and Joomla, among others
• *Talented web graphic designer using Adobe Creative Suite CS6 including Illustrator, Photoshop, and Flash, producing creative logo designs, web adverts, banner ads, custom navigation, animations, Flash-based sites and touch-screen applications, and graphic sliders

Computer Skills:

• *Eclipse for Java/Swing WindowBuilder extension
• -Java
• *Notepad++/KomodoEdit to edit text-based files
• -HTML
• -CSS
• -JavaScript
• -PHP
• -MAMP
• -C#
• *Artisteer 4 for custom theming
• *Adobe Creative Suite for artwork and preproduction
• -Photoshop
• -Illustrator
• -DreamWeaver
• -Flash
• *Microsoft Office Suite for documentation and presentation
• -Microsoft Word
• -Microsoft PowerPoint
• -Microsoft Excel
• -Microsoft Access
• -Java Swing

Teamwork

Dedicated to the team process; lead productive member of task-based teams throughout military career and hospitality ops environments. Detailed and polished professional.

Client Focus

Development of web resources through custom themes for Wordpress and HTML for multiple clients, including a manufacturer's representative of plumbing fixtures, automotive customs, hospitality, and non-profit organizations, among others.